My vehicle unexpectedly shut down and came to a complete stop. Concerned about the situation, I immediately brought my car to your Midas Peakhurst by roadside assistance for diagnosis and repair. Upon inspection, your technicians informed me that all four ignition coils needed replacement, despite the fact that I had already replaced them just last year. This raised concerns, as the coils should have been under warranty.
In order to address the issue, I decided to contact the mechanic who performed the previous replacement, as they should have the warranty information on file. However, when I mentioned this to the store manager at your Midas Peakhurst, I was met with a disrespectful and dismissive attitude. The store manager went so far as to say, "I hate people wasting my time." This response was both unprofessional and hurtful, leaving me at a loss for words.Furthermore, I respect the fact that diagnostic fees may apply for identifying the problem with my vehicle. However, I was shocked to discover that I was charged an exorbitant amount of $140 for the diagnosis alone. This fee greatly exceeded the reasonable expectations for such a service, and I feel it was a clear case of being taken advantage of.
I believe it is essential for any reputable service provider to prioritize customer satisfaction and maintain a high standard of professionalism. Unfortunately, my experience at your Midas Peakhurst fell far short of these expectations. As a customer, I deserved to be treated with respect, understanding, and fairness.