First, after unsuccessfully trying to juggle my mon to fri job with my usual mechanic’s business hours, I googled who the hell is open on a Saturday? Midas is the only company that was open on a Saturday. I booked online, but Midas contacted me directly they were booked up on the date I’d selected and suggested more appropriate dates from which to confirm a servicing. The fact they contacted me at all does impress me.
I’m overdue on the basic service and oil top up, and asked if they’d quote me to fix the muffler for a later repair. I think an hour and a half went by before I got a text advising me the main job was already finished with the cost of the service. And they had a compatible muffler in stock, did I want it fixed on the spot? Prices quoted to me were much cheaper than expected so I agreed. I think the additional work was under (but almost) an hour. Speed of the work, and pricing, also really impressed me.
They talked me over what was good and what would need fixing down the track with a helpful quote so I could leave, think over it and budget for it.
I’ll absolutely be back! My car runs so beautifully now.