In response to Midas: I already provided feedback on this within your system, so I'll not be sharing my rego (as you request). Basically I rang up and got a price for a standard service which was a price I was happy with. Dropped my car off, when I picked it up I was charged for a gold standard service (that was much more expensive) that I didn't ask for. There was no clear confirmation of the servicing options and clarification of which option I will be charged for. Simple filters and wipers were replaced (at what I feel) was a very high parts and labor cost as well. Midas did call to confirm I was ok with that, but I felt there was no choice and I had to just go with it, I also felt the replacement was not necessary (I cannot confirm this) but I had to just accept and get it done. A month or so later the wiper clicks loudly on every stroke, when there was never an issue before: very annoying. So my perception and experience is not great value, unwanted upsell and a job done not that well honestly. The whole reason for me going to Midas was to get cheaper servicing than through my vehicle provider, it actually ended up hundreds more expensive than every service I've ever had with my vehicle provider. I appreciate you reaching out to try to improve your service, I hope my feedback helps you understand my rating. I'm sure your you're doing your best, but unfortunately it was not a good experience for me on this occasion.