Beware of these guys at rapid tune keysborough (3173), they lack professionalism, expertise and communication skills , which are quite vital when dealing with a customer.
My car was taken to them on the 14th of August due to an accident which impacted the left wheel, streeing rack and the k-frame of my car. They couldn't even figure out what the actual problem was for about 3 weeks and they were not even communicating with me properly, most especially the guy at the reception (Matt), telling me my car doesn't have a definite date for completion. I had to make a complain to one of the manager's outta that workshop, who called them and gave me a full feedback of the current situation of the my car and with that, they hastened the completion of the car.
After they claimed to have completed the car, they left out some vital things which were inplace when the car was taken to them, which stopped working after installing new steering rack. The controls on the steering stopped working like horn, volume, cruise control,shift pedal and the ABs light was parmantly on. They even left a dent on the door on the driver side, damaged the frame of my head unit and left black mechanic stains on the driver side interior of my car. The problem here knowing fully well that these things are not inplace, they called me to come pick the car.On getting there i figured all these and they were claiming that my car has been recalled thats why all these problems are surfacing. From my observation I'm guessing they thought i was dense to notice the details of my car. I called VACC and Honda to confirm this, they advised that my car is all good. By the way i drove the car home because i needed to car for work. Took it back the next day.
I was given a courtesy car which appeared to be disgusting and the was smelling of cigarette. When i asked if the car can be presented in a manner that is appealing to a human being, i was spoken to in a ill manner, which i do not appreciate. They did not even see anything wrong with the courtesy car, thats shows that they lack customer relation and the concerns of their customer. I wasn't even asking for a better car just wanted something that can take me from point A to B that is presentable.
Over all my experience with these guys was devastating and disgusting. The lack of communication and expertise is a big issue they need to improve on. Even the ability to figure out what exactly was wrong with the car was a big problem for them. My advice to y'all is if you have a car with major problem other than normal service, even normal service you still have to be careful. Please kindly avoid these guys if you can.
See the attached photo of the courtesy car.
Complained about the car pulling to the left when i took the car at first. Now it's worse. Just regretting that i brought my car to you guys. You all ruined my car. That car should have been written off but because of your selfishness y'all chose to repair it. Even after repairing it, y'all ain't getting it right.