DONT GET SERVICE HERE.
I recently purchased a Jeep from private seller.
Rapid Tunes Keyesborough is managed by Giovanni. Who sent an email to seller with quote of $8,300 for a Road Worthy!
Giovanni suggested that i buy the Jeep without Road Worthy, and that he will process a Road Worthy for a fraction of the mentioned quote.
When i asked Giovanni to send me an email confirmation of what he's fixing and exactly how much it will cost, Giovanni said he is unable to, because he has to order parts, and just reassured me that the Jeep is in great condition with no engine problems and no major concerns.
6 days later. I never recieved an email confirmation on what service im getting and how much it will cost, never recieved a phone call to update me, or to advise me on what he's doing, or seek approval on wether i want any additional work done. Nothing. No transparency and no accountability.
The day i called to pick up the Jeep. Giovanni said the Jeep is not ready, and he is still working on severals problems. I asked why its taking so long for a road worthy on a can that has very little problems. Giovanni said he had no choice but to order brand new parts for everything.
I asked how much for the work you've done so far, and he replied $7,300.
You can imagine how furious i was.
Giovanni said he had done several additional things that were not related to the road worthy. And that he paid for brand new parts and not second hand.
This is exactly why Giovanni refuse to send me a list with quote. Freely adding all sorts of things to the list. Things not related to a Road Worthy.
I spoke with Rapid Tunes Area Manager Craig, who said that nothing can be verified because everything was verbal agreement and its my word against Giovanni.
Craig said that Giovanni is not required to provide me details of quotation by email prior to any work being done. And that i can not escalate the matter beyond him, as he is the area manager, and that i will have to go to Court.
After i advised Craig and Giovanni that i'v been in contact with Cosumer Affairs, they said that they will reduce the price to $2,000 and if i dont pay this, i can not take my Jeep.
2 days later, i drive the Jeep to Vic roads to register, and the service light starts flashing and my suspension's completely gone.
I called Giovanni and he said its not his problem.
I asked the seller, and he sent me a reciet showing that the suspension was fixed by Berwick Jeep only 3 weeks prior.
So here we are. Im still working at having Giovanni and Craig investigated. Both are corrupt to the core.
I hope no one else falls victim to them.