Rapid Tune Carrum Downs - Enji

Rapid Tune Carrum Downs

4.6

230 Reviews

Location

Carrum Downs, Victoria

Average Response Rate

Within 6 hours

Overview

Rapid Tune Carrum Downs has grown to be a major automotive service centre within the local community of Carrum Downs . In operation since 2009 and it is run by Dale Allen Who has over 10 years of experience.

Talk to the car mechanic experts at Rapid Tune Carrum Downs about car servicing and car repairs. Our passionate, friendly and fully qualified mechanics we are here to help.

All products are covered by manufacturer’s warranties, and workmanship is guaranteed.

Call Rapid Tune Carrum Downs on 039782-9855 to book or obtain a competitive quote or you can complete the online booking form above.

Your local mechanic and brake experts at Rapid Tune Carrum Downs offer a complete range of automotive services for all types of cars including:

Log Book Servicing
Suspension
Fuel Injection Services
Clutches
Brakes
Auto Transmission
Licensed Roadworthy Tester
All Mechanical Repairs
Tyres And Wheel Balance And Alignment

Business Hours

Mon

8am - 5:30pm

Tue

8am - 5:30pm

Wed

8am - 5:30pm

Thu

8am - 5:30pm

Fri

8am - 5:30pm

Sat

8am - 1pm

Sun

Closed

Badges & Awards

Verified Business

Licensed Mechanic

Services

Brake Services
Logbook Services
Clutch and Transmission
Engine Diagnostics
Air Conditioning
General Maintenance and Repairs
Battery Services
Roadworthy and Safety Inspections
Steering and Suspension
Tyres and Wheel Alignments

Location

11/684-700 Frankston – Dandenong Road , Carrum Downs, Victoria, Australia

Directions

Reviews of ‘Rapid Tune Carrum Downs’

Great service. I didn't know what to expect taking my newly brought second-hand car in to have a good once over, but they found a few things that needed a bit of work and correctly quoted me before attending to the work. There were no surprise phone calls throughout the job saying they have found something else and I left feeling great, and that my car is in good hands. This is my go-to shop from now on.

AIM2XL

26 Nov 2021

My last experience with Rapid Tune was in August so I'm very late in writing this review, but I have felt for a long time that this needs to be done. I took my car initially to get serviced awhile back and while the service was done, I left there with a broken steering wheel control for my head unit to control the volume of my music whilst driving. I had never had any problems with it before, and when I took my car back in August to get it looked at (and some other further works) Rapid Tune denied having anything to do with it now being broken and took no accountability over my now not working volume controller on my steering wheel which I was very annoyed about. Secondly, also after the first time I left there after my initial service, there has been a rattling sound towards the back of my car. When I took it back for that second service and works, I mentioned it to them and they said they would take a look and get it fixed. That sound, along with the broken volume control was also definitely not there before I took my car to Rapid Tune. The other issue, is that stated on my receipt after the second time I took my car back to them was that a free car wash was included in the service. I only live around the corner, so it was only around a 2-3 minute drive home. I parked my car in the driveway and in the sun - my car is black so it's very easy to see dust and dirt - was a decent layer of dust. That tells me that they did not wash my car. What else did they state that they did - which I had payed good money for - and didn't actually do?? I'm furious, and so disappointed as I have recently moved here and was looking for a decent mechanic. Every time I drive I hear a very annoying ticking/rattling sound and my volume control doesn't work on my steering wheel. It will cost me hundreds to get that fixed and will also be time consuming. When you're a nurse working in Covid ICU, you don't get a lot of time to do things like chasing things up which should've been taken care of in the first place, considering almost $2k has been spent. I will not be going back to Rapid Tune at all.

Jenna Ratcliffe

27 Dec 2021

Very helpful and extremely well priced. Thanks guys

Mark Hall

10 Jan 2022

Had and engine light come on, and Nick and his team got it fixed the same day and without any issues, would recommend ?

Jacob de Leon

10 Dec 2021

Love the crew at Rapid Tune. They have always been very accommodating. I only trust Dale and his team with my car ?

Symone Hall

16 Dec 2021

A shout out to all the staff at Rapid Tune Carrum Downs. From the amazing customer service at the front desk, the sensational work of the young apprentice that worked on my car and the superior knowledge of their mechanics. The team are friendly, their work is of high standard and they take the time to explain what was done and what is needed. There is no hidden costs or surprises when you collect your car. Best part….. they wash it.

Sarah Bulstrode

23 Feb 2022

Outstanding customer service and brilliant effective communication skills. Nothing was a problem, where they were able to assist, Rapid Tune in Carrum Downs went above & beyond. Extremely happy with getting new tyres and a major service. Also very helpful with letting me know some upcoming repairs, that may need to be done down the track. If you speak with Nick, he is phenomenal. And all the other staff are lovely too. An awesome team at; Rapid Tune Carrum Downs.

Nicole Oaten

10 Mar 2022

Fantastic service and staff! Always a pleasure. Thank-you

Nikita Borg

11 Mar 2022

Great service. Always friendly and willing to help. Clear and precise on the works on my cars and all this at very competitive prices. Can highly recommend this team!

Omri Roets

07 Apr 2022

Nick and the Team run a tight ship - they were friendly, pragmatic, transparent and punctual. Great advice that saved me money. Be back for sure.

Tanuja Suriarachi

07 Apr 2022

A late review after making sure my issue was resolved. This place is amazing and actually a unique mechanics. I had a noise belt and they were trying to save me money by not changing it as it is new . Took the risk and replace it and my issue resolved once and for all Also they are amazing in regards of finish the care on time.

Rafik Zaky

09 May 2022

I have been coming to the guys for over 6 years now and never had a single issue. They are always honest and upfront about your car and what work needs to be completed. Also a big acknowledgement to the staff as well, always friendly and very knowledgeable.

Christopher-Leigh Abson

28 May 2022

I couldn’t thank the guys and girls that work at the Carrum downs store enough for all the effort they go ensuring their customers are happy. I’ve been coming here for the last couple months and I’ve never had an issue with anything they’ve done or said in regards to both my cars. I find the team to be honest, trustworthy and most importantly respectful. As a female it’s so hard to find a mechanic worth trusting, that was until I started going to RT. I won’t be going anywhere else for a while and I can honestly say I’d recommend this team to anything who asks. I couldn’t think more highly of these guys, and I couldn’t be more appreciative of them and all they’re hard work

Jade Morin

15 Apr 2022

Once again i had my old patrol at Rapid Tune Carrum Downs. For a service and once again i left with a smile. They gave the car a thorough going over and it came out looking and driving a lot better than it was when i took it in. Great team of mechanics with excellent skills and enthusiasm. Highly recommend this workshop CARRUM DOWNS .

larry cook

28 Jul 2022

Would highly recommend this place if your after a good mechanic. I recommend these guys to everyone that ask if I know a good mechanic. They don’t charge an arm and a leg to get your car serviced. Been going to these guys for about two years now and have not been disappointed once. Good car service and also good customer service too. Have not had a problem with Rapid Tunes Carrum Downs?

Semisi Petelo

18 Aug 2022

Excellent Mechanics. Very happy with their services.☺ Very thorough and customer service is 1st class.? The Team at Rapid Tune Carrum Downs look after our cars and will continue to do so.

Jodie Thoonen

29 Aug 2022

Can’t thank or recommend the team at Rapid tune Carrum downs enough. They went above and beyond to help me out from picking the car up and dropping it off. All the staff were extremely friendly and polite, they communicated from each and every step the process and price with no hidden costs. I want to say a huge thank you too the whole team! Will definitely be a returning customer.

Stephanie M

08 Sep 2022

The guys at Carrum Downs are professional & helpful with what is best for your car. Ive had afew different repairs there and they are always friendly, they explain car issues well & go beyond what is required. It is also quite a tidy clean place which says alot in comparison to many mechanic places. Id recommend these guys in a heartbeat. Thank you Nic & the main boss man, you are the bomb!

Kiriwai 6

12 Oct 2022

Nicholas and team are the best at carrum downs shop. Drove in without appointment and Nicholas fixed problem, replaced globe. On top of that, he wouldn’t charge me. I’m not a regular customer, but will definitely be now.

nick iodanov

28 Oct 2022

Rapid Tune Carrum Downs really helped me out when I had a flat tyre! It was late in the afternoon, I called expecting not much help, Nick told me to come straight down, they fixed the nail in my tyre on the spot and I drove away. The customer service was fantastic. I highly recommend using them to anyone. I will definitely be returning to them in the future. Great service.

Kym Windebank

02 Nov 2022

Appreciate the persistence Nick, Dale and the team at Carrum Downs provided resolving the issues with my Captiva, contrary to diagnostics provided by others, (which would have left me with a large bill if acted upon), they self determined the fault to be something else much more financially manageable. All fixed with no issues and didn't cost me as much as it could have. Fair play!

simon war

25 Nov 2022

Really pleased with the quality of customer service and attention to detail on my car. It runs noticeably more smoothly. Adam was very quick to fit me in and the whole experience felt very easy and personal. I haven’t had such a positive experience from a garage in years. Thanks Adam and team.

Simon Hargreaves

07 Dec 2022

I highly recommend rapid tune if your after a good mechanic. I recommend these guys to anyone that asks if I know a good mechanic. Reasonable priced. Nick is very knowledgeable and seems very trust worthy. Returning customer again.

Meleesa Yarwood

29 Dec 2022

I've been using the guys at rapid tune for years now to help with my customer vehicles. I trust them to deliver the quality of work I provide to my customers. Their pricing is good and their services is prompt. Would recommend

Alex De Dominicis

08 Mar 2023

I brought my car in twice with no idea what was wrong with it and both times the staff took the time to check everything and be completely upfront with me about what needed to be done. It took a few weeks to repair my car and the entire time I was kept up to date with impeccable communication, the effort the mechanic went to to make sure absolutely everything was attended to before handing me back my keys was fantastic. They called to check on me too after a week of having my car back, amazing service and I couldn't recommend them more.

Rachael Dunn

08 Mar 2023

Cannot fault Rapid Tune CD. They worked around my schedule and squeezed me in on a busy day. Friendly customer service, broke down each issue and explained in great detail what I needed to know. Pricing was great; it feels good to drive away from a mechanic without sacrificing a limb or 2. I will be back! Thank you so much guys!

Kiara Philp

22 Feb 2023

I’ve been with Rapid Tune for a couple of years now and they never disappoint! They’re always upfront with the costs and what’s going on with the car which I appreciate. They helped me when I needed to get a roadworthy and helped fix everything I needed to pass it. Customer service is always great too. I highly recommend their services

Jasmin Monks

30 May 2023

Have been to Rapid Tune several time - service has always been wonderful. They’re great at keeping you up to date and so far I haven’t had any negative experiences!

Sivannah Hislop

02 May 2023

I was recommended to Rapid Tune by a friend, and I'm thrilled with the experience. The team's knowledge, efficiency, and honesty stood out. They swiftly identified and explained the necessary work without any unnecessary upselling. The repairs were completed promptly, and my vehicle's performance improved significantly. I recommend Rapid Tune for their exceptional service and trustworthy approach. Thank you, Rapid Tune, for a fantastic experience!

Luke Woolard

26 Jun 2023

I just got my automatic transmission serviced with them. I must say fantastic, car is running so good very grateful and I will be using them from now on. thanks guys. HIGHLY RECOMMEND.

SHANE SMITH

04 Aug 2023

These guys know how to get the job done. Ever since I've been here, my car has been super smooth. They've helped repair and diagnose problems faster and better than any repair shop I've been previously. Excellent, concise communication and pricing. Always a pleasure to stop by.

Lord Burger of Fries'land

09 Aug 2023

I had been to Rapid Tune Carrum Downs 4 times previously and I don’t know what/who has changed there but I will never go back again and I suggest anyone reading this doesn’t go there either and here's why... The fuel pump in my Triton recently packed it in and these guys wanted to charge me $1100 for a fuel pump, replacement fuel relay and a fuel filter. Nick at the counter told me they couldn’t find a new replacement fuel relay in Australia and if they couldn't source a second hand one, they wouldn’t be able to fix the car for 6 to 12 weeks when a new relay arrived from overseas. Nick says he rang around and tried to find a second-hand fuel relay but couldn’t find one so I had to have the car picked up at my expense ($100) and towed back to my place so that I could find someone who was willing to put in the effort to find the relay and fix the car, or at least wait for a part to arrive from overseas. For this “service” Nick kindly charges me $55 to “diagnose” the car when the RACV had already told me the fuel pump had gone. So, I get the car back and the fuel/control relays haven’t been touched as there is dust all over them and no fingerprints. So what was the relay Nick was telling me about? Well, I looked under the bonnet and there was a relay is missing which I then have to go down to Rapid Tune and pick up because they forgot to put it back in before the car was picked up. Once I get the relay back, I check it with a Multimeter and to my surprise, it works. So I send an email to Japan Mitsubishi with the part number and ask if the relay that Rapid Tune pulled out was the fuel relay. Japan Mitsubishi kindly responded and told me that it was not the fuel relay but the steering wheel lock relay and gave me the correct part number – This just so happens to be the exact fuel/control relay I checked when I got the car back that hadn’t been touched. Anyway, I sent my car to Winifred Service Centre in Frankston and they replaced the fuel filter and fuel pump for $490 – no relay mentioned, no relay replaced, car works perfectly. Whatever you do, do not go to these guys, do not believe anything they write as a response to this review and don’t take your car there. They’re either incompetent, thieves, or both.

Jason Davis

12 Sep 2023

Brillant. After going to My Car in Carrum Downs (closer to my home) and getting no service and no assistance where I have a long service history, I hoped Rapid Tune might help. With a screw in my tyre I hoped they might help as I needed to be on a country road at 4am! With no service history here, these guys made room to help me out. Well done Rapid Tune Carrum Downs!! I'll be returning.

Luciano

20 Aug 2023

Incredibly reliable mechanic I dropped off my car to be looked at, and they gave me a list of what needs fixing and their prices for the repairs were pretty cheap highly recommend

Shadow's Let's Play's (Shadow's Let's Play's)

21 Sep 2023

The team were really friendly, we appreciated them calling us if they found any issues that we hadn’t picked up! Very informative and communicate thoroughly. We also love that they wash the cars with the service!

Hannah Pearce

14 Nov 2023

I had been to Rapid Tune Carrum Downs 4 times previously and I don’t know what/who has changed there but I will never go back again and I suggest anyone reading this doesn’t go there either and here's why... The fuel pump in my Triton recently packed it in and these guys wanted to charge me $1100 for a fuel pump, replacement fuel relay and a fuel filter. Nick at the counter told me they couldn’t find a new replacement fuel relay in Australia and if they couldn't source a second hand one, they wouldn’t be able to fix the car for 6 to 12 weeks when a new relay arrived from overseas. Nick says he rang around and tried to find a second-hand fuel relay but couldn’t find one so I had to have the car picked up at my expense ($100) and towed back to my place so that I could find someone who was willing to put in the effort to find the relay and fix the car, or at least wait for a part to arrive from overseas. For this “service” Nick kindly charges me $55 to “diagnose” the car when the RACV had already told me the fuel pump had gone. So, I get the car back and the fuel/control relays haven’t been touched as there is dust all over them and no fingerprints. So what was the relay Nick was telling me about? Well, I looked under the bonnet and there was a relay is missing which I then have to go down to Rapid Tune and pick up because they forgot to put it back in before the car was picked up. Once I get the relay back, I check it with a Multimeter and to my surprise, it works. So I send an email to Japan Mitsubishi with the part number and ask if the relay that Rapid Tune pulled out was the fuel relay. Japan Mitsubishi kindly responded and told me that it was not the fuel relay but the steering wheel lock relay and gave me the correct part number – This just so happens to be the exact fuel/control relay I checked when I got the car back that hadn’t been touched. Anyway, I sent my car to Winifred Service Centre in Frankston and they replaced the fuel filter and fuel pump for $490 – no relay mentioned, no relay replaced, car works perfectly. Whatever you do, do not go to these guys, do not believe anything they write as a response to this review and don’t take your car there. They’re either incompetent, thieves, or both. My Response to Rapid Tune's response on 18/9/2023: I have nothing to discuss with Dale or anyone else there as my review is clear, accurate and honest . If you really took my review, or the experience I had with you guys seriously, you would have refunded my money immediately - You haven't refunded squat. I'll tell you what... You refund the money you stole from me and I'd be happy to call you and discuss!!!

Jason Davis

22 Sep 2023

I had been to Rapid Tune Carrum Downs 4 times previously and I don’t know what/who has changed there but I will never go back again and I suggest anyone reading this doesn’t go there either and here's why... The fuel pump in my Triton recently packed it in and these guys wanted to charge me $1100 for a fuel pump, replacement fuel relay and a fuel filter. Nick at the counter told me they couldn’t find a new replacement fuel relay in Australia and if they couldn't source a second hand one, they wouldn’t be able to fix the car for 6 to 12 weeks when a new relay arrived from overseas. Nick says he rang around and tried to find a second-hand fuel relay but couldn’t find one so I had to have the car picked up at my expense ($100) and towed back to my place so that I could find someone who was willing to put in the effort to find the relay and fix the car, or at least wait for a part to arrive from overseas. For this “service” Nick kindly charges me $55 to “diagnose” the car when the RACV had already told me the fuel pump had gone. So, I get the car back and the fuel/control relays haven’t been touched as there is dust all over them and no fingerprints. So what was the relay Nick was telling me about? Well, I looked under the bonnet and there was a relay is missing which I then have to go down to Rapid Tune and pick up because they forgot to put it back in before the car was picked up. Once I get the relay back, I check it with a Multimeter and to my surprise, it works. So I send an email to Japan Mitsubishi with the part number and ask if the relay that Rapid Tune pulled out was the fuel relay. Japan Mitsubishi kindly responded and told me that it was not the fuel relay but the steering wheel lock relay and gave me the correct part number – This just so happens to be the exact fuel/control relay I checked when I got the car back that hadn’t been touched. Anyway, I sent my car to Winifred Service Centre in Frankston and they replaced the fuel filter and fuel pump for $490 – no relay mentioned, no relay replaced, car works perfectly. Whatever you do, do not go to these guys, do not believe anything they write as a response to this review and don’t take your car there. They’re either incompetent, thieves, or both. My Response to Rapid Tune's response on 18/9/2023: I have nothing to discuss with Dale or anyone else there as my review is clear, accurate and honest . If you really took my review, or the experience I had with you guys seriously, you would have refunded my money immediately - You haven't refunded squat. I'll tell you what... You refund the money you stole from me and I'd be happy to call you and discuss!!! Update 2/10/2023: Still no refund!

Jason Davis

01 Oct 2023

Had a RWC completed by Rapid Tune. Really appreciated their professional service. Reasonable pricing. Highly recommend.

Leonie Walker

28 Nov 2023

I was quite disappointed with the service I received from Rapid Tune. They took my car almost all day (8am-4pm) just to inform me that they'd ordered the wrong part. Also I was quoted an exorbitant amount to get the blower motor in my car fixed, $750. It also turned out that the wrong part they ordered wasn't even the part that needed replacing, it was just a $25 relay that needed replacing.

Daniel Camm

22 Jan 2024

Excellent service. Took son’s car in for roadworthy. Honest and efficient. Did a great job.

Nicole Eyre

23 Jan 2024

Only have good things to say about this workshop, Nick the manager is a very professional friendly guy who knows his stuff, always does his best for the customer. Highly recommend anyone to try them.

Brad Brown

30 Jan 2024

I had been to Rapid Tune Carrum Downs 4 times previously and I don’t know what/who has changed there but I will never go back again and I suggest anyone reading this doesn’t go there either and here's why... The fuel pump in my Triton recently packed it in and these guys wanted to charge me $1100 for a fuel pump, replacement fuel relay and a fuel filter. Nick at the counter told me they couldn’t find a new replacement fuel relay in Australia and if they couldn't source a second hand one, they wouldn’t be able to fix the car for 6 to 12 weeks when a new relay arrived from overseas. Nick says he rang around and tried to find a second-hand fuel relay but couldn’t find one so I had to have the car picked up at my expense ($100) and towed back to my place so that I could find someone who was willing to put in the effort to find the relay and fix the car, or at least wait for a part to arrive from overseas. For this “service” Nick kindly charges me $55 to “diagnose” the car when the RACV had already told me the fuel pump had gone. So, I get the car back and the fuel/control relays haven’t been touched as there is dust all over them and no fingerprints. So what was the relay Nick was telling me about? Well, I looked under the bonnet and there was a relay is missing which I then have to go down to Rapid Tune and pick up because they forgot to put it back in before the car was picked up. Once I get the relay back, I check it with a Multimeter and to my surprise, it works. So I send an email to Japan Mitsubishi with the part number and ask if the relay that Rapid Tune pulled out was the fuel relay. Japan Mitsubishi kindly responded and told me that it was not the fuel relay but the steering wheel lock relay and gave me the correct part number – This just so happens to be the exact fuel/control relay I checked when I got the car back that hadn’t been touched. Anyway, I sent my car to Winifred Service Centre in Frankston and they replaced the fuel filter and fuel pump for $490 – no relay mentioned, no relay replaced, car works perfectly. Whatever you do, do not go to these guys, do not believe anything they write as a response to this review and don’t take your car there. They’re either incompetent, thieves, or both. My Response to Rapid Tune's response on 18/9/2023: I have nothing to discuss with Dale or anyone else there as my review is clear, accurate and honest . If you really took my review, or the experience I had with you guys seriously, you would have refunded my money immediately - You haven't refunded squat. I'll tell you what... You refund the money you stole from me and I'd be happy to call you and discuss!!! Update 2/10/2023: Still no refund! Update 13/10/2023: You guessed it. Still no refund!

Jason Davis

13 Oct 2023

I had been to Rapid Tune Carrum Downs 4 times previously and I don’t know what/who has changed there but I will never go back again and I suggest anyone reading this doesn’t go there either and here's why... The fuel pump in my Triton recently packed it in and these guys wanted to charge me $1100 for a fuel pump, replacement fuel relay and a fuel filter. Nick at the counter told me they couldn’t find a new replacement fuel relay in Australia and if they couldn't source a second hand one, they wouldn’t be able to fix the car for 6 to 12 weeks when a new relay arrived from overseas. Nick says he rang around and tried to find a second-hand fuel relay but couldn’t find one so I had to have the car picked up at my expense ($100) and towed back to my place so that I could find someone who was willing to put in the effort to find the relay and fix the car, or at least wait for a part to arrive from overseas. For this “service” Nick kindly charges me $55 to “diagnose” the car when the RACV had already told me the fuel pump had gone. So, I get the car back and the fuel/control relays haven’t been touched as there is dust all over them and no fingerprints. So what was the relay Nick was telling me about? Well, I looked under the bonnet and there was a relay is missing which I then have to go down to Rapid Tune and pick up because they forgot to put it back in before the car was picked up. Once I get the relay back, I check it with a Multimeter and to my surprise, it works. So I send an email to Japan Mitsubishi with the part number and ask if the relay that Rapid Tune pulled out was the fuel relay. Japan Mitsubishi kindly responded and told me that it was not the fuel relay but the steering wheel lock relay and gave me the correct part number – This just so happens to be the exact fuel/control relay I checked when I got the car back that hadn’t been touched. Anyway, I sent my car to Winifred Service Centre in Frankston and they replaced the fuel filter and fuel pump for $490 – no relay mentioned, no relay replaced, car works perfectly. Whatever you do, do not go to these guys, do not believe anything they write as a response to this review and don’t take your car there. They’re either incompetent, thieves, or both. My Response to Rapid Tune's response on 18/9/2023: I have nothing to discuss with Dale or anyone else there as my review is clear, accurate and honest . If you really took my review, or the experience I had with you guys seriously, you would have refunded my money immediately - You haven't refunded squat. I'll tell you what... You refund the money you stole from me and I'd be happy to call you and discuss!!! Update 2/10/2023: Still no refund! Update 13/10/2023: You guessed it. Still no refund! Update 21/10/2023: No surprise, still no refund!

Jason Davis

21 Oct 2023

The top quality work that these guys did to my transfer case after i smashed it in the bush really saved me. Quick and rapid turn around and local too. Convenient being local and will now be my go to mechanic.

Steve Fairley

11 Feb 2024

I would highly recommend Dale and the team they have looked after all our vehicles for years with exceptional service

Jeff W

02 Feb 2024

Open & honest service. Complimentary wash and did test drive to check few things. Recommended not to spend money on wheel balancing as it didn't require one!

Milan Patel

23 Feb 2024

I had to fix my car battery this morning as it was dead , I quickly went inside and ask them if they could change it over quickly. They came out to my car in 5 mins they fitted everything and were so nice they did not even charge me for it. Just wanted to say thank you and I appreciate your help so much. I will definitely be recommending your services. A big thank you again.

Rose Mcleod

24 Mar 2024

I had been to Rapid Tune Carrum Downs 4 times previously and I don’t know what/who has changed there but I will never go back again and I suggest anyone reading this doesn’t go there either and here's why... The fuel pump in my Triton recently packed it in and these guys wanted to charge me $1100 for a fuel pump, replacement fuel relay and a fuel filter. Nick at the counter told me they couldn’t find a new replacement fuel relay in Australia and if they couldn't source a second hand one, they wouldn’t be able to fix the car for 6 to 12 weeks when a new relay arrived from overseas. Nick says he rang around and tried to find a second-hand fuel relay but couldn’t find one so I had to have the car picked up at my expense ($100) and towed back to my place so that I could find someone who was willing to put in the effort to find the relay and fix the car, or at least wait for a part to arrive from overseas. For this “service” Nick kindly charges me $55 to “diagnose” the car when the RACV had already told me the fuel pump had gone. So, I get the car back and the fuel/control relays haven’t been touched as there is dust all over them and no fingerprints. So what was the relay Nick was telling me about? Well, I looked under the bonnet and there was a relay is missing which I then have to go down to Rapid Tune and pick up because they forgot to put it back in before the car was picked up. Once I get the relay back, I check it with a Multimeter and to my surprise, it works. So I send an email to Japan Mitsubishi with the part number and ask if the relay that Rapid Tune pulled out was the fuel relay. Japan Mitsubishi kindly responded and told me that it was not the fuel relay but the steering wheel lock relay and gave me the correct part number – This just so happens to be the exact fuel/control relay I checked when I got the car back that hadn’t been touched. Anyway, I sent my car to Winifred Service Centre in Frankston and they replaced the fuel filter and fuel pump for $490 – no relay mentioned, no relay replaced, car works perfectly. Whatever you do, do not go to these guys, do not believe anything they write as a response to this review and don’t take your car there. They’re either incompetent, thieves, or both. My Response to Rapid Tune's response on 18/9/2023: I have nothing to discuss with Dale or anyone else there as my review is clear, accurate and honest . If you really took my review, or the experience I had with you guys seriously, you would have refunded my money immediately - You haven't refunded squat. I'll tell you what... You refund the money you stole from me and I'd be happy to call you and discuss!!! Update 2/10/2023: Still no refund! Update 13/10/2023: You guessed it. Still no refund! Update 21/10/2023: No surprise, still no refund! Update 7/11/2023: Yep. No refund!

Jason Davis

06 Nov 2023

I took my Suzuki for rw as it passed one 5 months earlier at the same time rear seats were replaced With a tool drawers and it was reclassified as a van so didht need rear seats. Rapid tune did rw and even tho I told them about it being reclassified and passed rw 5 months earlier and showed them paperwork from vic roads sayin it was a van now so didht require rear seats They still insisted it did and told me they found a place in Sydney that could freight it over for a cost off 1650 for rear seat seat belts and plastic side covers Plus freight As this sum was way over the quotes I got which were between 270 and 500 I knocked it back until I was running out off time to get the second rw test done before I had to pay again the 370 for anther rw So told them to order which they said they would Monday mornin before Monday I found a set off seats local for 270 I rang rapid tune Monday morning told them this they say they allready ordered them from Sydney and they have been dispatched allready I asked would they be here in time for rw test so I did not have to pay 370 for another one they said yes then asked me what did I want to do I said if they have allready been ordered and as long as they are here before Wednesday and fitted so rw could be done without me paying 370 agsin for another rw they garanteed it would be ok I said we’ll do it if they come before Wednesday and rw is done that Wednesday so I don’t have to pay another 370 for another rw Only to find on the day it was booked for second rw test I rang to take my car in they said seats didht arrive they arrived Friday my car went in Friday And it took them a week to bolt seats in I picked it up paid 1650 then they sting me another 370 for another rw test which I paid I asked to send me receipt showing wreckers charged me 1660 for seats and freight with nsme and phone number They refuse to So in the end they got me for 2300 dollars being for seats it never needed for rw but they insisted it did and 740 for two rw to be done when it’s there foult it went over the time frame So people give these guys a wide burst Not only do they rip u off but they mock u after they do

Chris Gaillard

04 Apr 2024

Not only the best customer service & care, true value for money, honest service of what needs to be done, and discussion of things to come next service / in time A rare gem when it comes to mechanics, I couldn’t recommend rapid tune Carrum downs enough! :) thank you for always taking such good care of my car :)

Cassy P

07 Apr 2024

Thank you so much for your service getting a new battery replaced. The reception staff member was very friendly and obliging. Will definitely look at getting my car serviced next time.

Lisa Bishop

29 Apr 2024

I had been to Rapid Tune Carrum Downs 4 times previously and I don’t know what/who has changed there but I will never go back again and I suggest anyone reading this doesn’t go there either and here's why... The fuel pump in my Triton recently packed it in and these guys wanted to charge me $1100 for a fuel pump, replacement fuel relay and a fuel filter. Nick at the counter told me they couldn’t find a new replacement fuel relay in Australia and if they couldn't source a second hand one, they wouldn’t be able to fix the car for 6 to 12 weeks when a new relay arrived from overseas. Nick says he rang around and tried to find a second-hand fuel relay but couldn’t find one so I had to have the car picked up at my expense ($100) and towed back to my place so that I could find someone who was willing to put in the effort to find the relay and fix the car, or at least wait for a part to arrive from overseas. For this “service” Nick kindly charges me $55 to “diagnose” the car when the RACV had already told me the fuel pump had gone. So, I get the car back and the fuel/control relays haven’t been touched as there is dust all over them and no fingerprints. So what was the relay Nick was telling me about? Well, I looked under the bonnet and there was a relay is missing which I then have to go down to Rapid Tune and pick up because they forgot to put it back in before the car was picked up. Once I get the relay back, I check it with a Multimeter and to my surprise, it works. So I send an email to Japan Mitsubishi with the part number and ask if the relay that Rapid Tune pulled out was the fuel relay. Japan Mitsubishi kindly responded and told me that it was not the fuel relay but the steering wheel lock relay and gave me the correct part number – This just so happens to be the exact fuel/control relay I checked when I got the car back that hadn’t been touched. Anyway, I sent my car to Winifred Service Centre in Frankston and they replaced the fuel filter and fuel pump for $490 – no relay mentioned, no relay replaced, car works perfectly. Whatever you do, do not go to these guys, do not believe anything they write as a response to this review and don’t take your car there. They’re either incompetent, thieves, or both. My Response to Rapid Tune's response on 18/9/2023: I have nothing to discuss with Dale or anyone else there as my review is clear, accurate and honest . If you really took my review, or the experience I had with you guys seriously, you would have refunded my money immediately - You haven't refunded squat. I'll tell you what... You refund the money you stole from me and I'd be happy to call you and discuss!!! Update 2/10/2023: Still no refund! Update 13/10/2023: You guessed it. Still no refund! Update 21/10/2023: No surprise, still no refund! Update 7/11/2023: Yep. No refund! Update 8/2/2024: Never did receive a refund even after all the comments and updates. I hope all who saw this review saved yourself money and avoided these guys permanently. Just shows you... even after they are pulled up for being dishonest, they still don't have the metal to refund a $55.

Jason Davis

08 Feb 2024

I was quite disappointed with the service I received from Rapid Tune. They took my car almost all day (8am-4pm) just to inform me that they'd ordered the wrong part. Also I was quoted an exorbitant amount to get the blower motor in my car fixed, $750. It also turned out that the wrong part they ordered wasn't even the part that needed replacing, it was just a $25 relay that needed replacing. Response to merchant: I don't know how you can say you stand by your diagnostics when clearly no troubleshooting took place, a the auto elecs I went to at Bosch Service Centre found the issue wasn't the fan, but the relay and we're able to fix it on the spot. Holding the car for an entire day was the part that upset me the most, though.

Daniel Camm

20 Apr 2024