I had been to Rapid Tune Carrum Downs 4 times previously and I don’t know what/who has changed there but I will never go back again and I suggest anyone reading this doesn’t go there either and here's why...
The fuel pump in my Triton recently packed it in and these guys wanted to charge me $1100 for a fuel pump, replacement fuel relay and a fuel filter. Nick at the counter told me they couldn’t find a new replacement fuel relay in Australia and if they couldn't source a second hand one, they wouldn’t be able to fix the car for 6 to 12 weeks when a new relay arrived from overseas.
Nick says he rang around and tried to find a second-hand fuel relay but couldn’t find one so I had to have the car picked up at my expense ($100) and towed back to my place so that I could find someone who was willing to put in the effort to find the relay and fix the car, or at least wait for a part to arrive from overseas.
For this “service” Nick kindly charges me $55 to “diagnose” the car when the RACV had already told me the fuel pump had gone.
So, I get the car back and the fuel/control relays haven’t been touched as there is dust all over them and no fingerprints. So what was the relay Nick was telling me about? Well, I looked under the bonnet and there was a relay is missing which I then have to go down to Rapid Tune and pick up because they forgot to put it back in before the car was picked up.
Once I get the relay back, I check it with a Multimeter and to my surprise, it works. So I send an email to Japan Mitsubishi with the part number and ask if the relay that Rapid Tune pulled out was the fuel relay. Japan Mitsubishi kindly responded and told me that it was not the fuel relay but the steering wheel lock relay and gave me the correct part number – This just so happens to be the exact fuel/control relay I checked when I got the car back that hadn’t been touched.
Anyway, I sent my car to Winifred Service Centre in Frankston and they replaced the fuel filter and fuel pump for $490 – no relay mentioned, no relay replaced, car works perfectly.
Whatever you do, do not go to these guys, do not believe anything they write as a response to this review and don’t take your car there.
They’re either incompetent, thieves, or both.
My Response to Rapid Tune's response on 18/9/2023: I have nothing to discuss with Dale or anyone else there as my review is clear, accurate and honest .
If you really took my review, or the experience I had with you guys seriously, you would have refunded my money immediately - You haven't refunded squat. I'll tell you what... You refund the money you stole from me and I'd be happy to call you and discuss!!!
Update 2/10/2023: Still no refund!
Update 13/10/2023: You guessed it. Still no refund!
Update 21/10/2023: No surprise, still no refund!