I have been taking my vehicles to Midas Mansfield for more than 15 years, and I have never once regret it!!
In my personal experience, Tim, Brad and their team at Midas Mansfield, have been the best mechanics I have ever had, and I have been thru many mechanic shops, unfortunately. I may not have been happy with some of the prices I've had to pay for some of the work required by my previous cars, (my fault for my vehicle's conditions) but in comparison to any other mechanic shops, their prices have always been fair and their work, clean and honest.
I used to drive a 2007 Mitsubishi 380 vrx series 2, and at one point it seemed I was requiring mechanical work from Tim, Brad and their team, at Midas Mansfield at least 2 or 3 times a year. Brad pulled me aside one day and said, "can I be honest with u? I would highly suggest u do not spend 1 more cent on you car. We could definitely use the profit, but it is not worth the money u are investing in it to keep it running! My advice... cut that loss... sell the car and invest your money in a Honda or a Mazda because they are more reliable and less of a hassle, issue-wise." I took Brad's advice and bought myself a Honda Accord. Brad told me, if you need to, just bring it in, I'll take a look at it for u and let u know if it's worth keeping before u buy it. Well... I did buy the car, but I didn't take it to Brad first, did I? It wasn't until 4 years of having this car that my car's alternator gave up the ghost and my car was towed from Paddington to Midas Mansfield. To give u context on how lucky I was, Tim, Brad and team at Midas Mansfield are constantly busy with weekly bookings and yet, they STILL took the time to diagnose the problem with my car not just on the day it was delivered to them, but in a space of a few hours. I pulled up that day to see my car already in the garage being worked on, despite every parking space at their establishment in Mansfield, occupied. As they were clearly stacked with work up to their necks, Tim STILL found the time to not just advise me about my car's current state, but upon asking him if he felt that maybe I could have a go at trying to fix it himself, he said, "definitely," then called me over to my car and proceeded to explain how I should go about it and the most efficient and effective ways to do it. In the previous visits, they have also given me advice along with referrals to services outside their own business, and unaffiliated, where I could acquire services for things I wasn't happy with their prices on. I mentioned to Tim how grateful I was for that kind of integrity and for their team's work ethic. Tim said, "the customer's 'experience' is the most important thing to the business." This was simply a no-brainer for me. It is for this very reason that I will continue to trust and seek their services. When the core "value" of any business is centred on their customers, the success of the business with always thrive. I wish more businesses would model their work ethics and values on those of Tim, brad and Team Midas Mansfield!
Thanks guys!!!