I was quoted $1500 for a clutch replacement and when I went to collect it they charged me $2500. They did not call me during the 3 days they had it to discuss their quote being off by two thirds.
As soon as I got it back I noticed electrical issues, specifically the electric windows not working the same, and buttons on the steering wheel not working.
Allcare have refused to respond to me and I am currently raising these issues with Consumer Affairs and VACC.
Thanks for responding to my review. I'd like to address a couple of points:
1. You did say that you would only be guessing with the quote, which I understand. You ALSO said that if it were different you would contact me before proceeding with any work. It's not fair to then throw the blame for your mistake (the quote being off by 66% and you not calling) back on me because I 'needed the car back urgently'.
2. You say you 'didnt touch any of the specified electrical side of the vehicle that you are blaming us for' yet the electrical issues only showed up after I got the car back from Allcare Automotive. Given the poor experience I received and reading over some of the other bad reviews, I think it is fair to not give you the benefit of the doubt and chalk this up to coincidence.
Despite the owner Chris saying he would cover the cost for any necessary repairs via another mechanic, I have elected to take care of these issues without your help. Frankly, I can't be bothered with another overly aggressive and confrontational phone call.
3. You say 'there was no need for threats' but when I raised the price difference with you at the time you refused to believe that you had quoted me $1500 because it was so wrong. You didn't believe me until I played you the call. You refused to make up the difference and only offered me a discount on a future service, which you must have known was unlikely given you charging $1000 more than we discussed.
I couldn't not pay as you would have simply kept my car.
Given your refusal to believe me initially and then your refusal to correct your mistake, my "threats" were the best course of action.
4. I repeatedly asked you to contact me via email instead of phone and at one point the owner emailed you by mistake instead of me. From my perspective you failed to respond to me in my preferred medium. This was my preferred medium as you showed your spoken word to be unreliable so I wanted it in writing instead.
5. According to the Part 2 of the Victorian Surveillance Devices Act of 1999
'Subject to subsection (2), a person must not knowingly install, use or maintain a listening device to overhear, record, monitor or listen to a private conversation to which the person is NOT a party, without the express or implied consent of each party to the conversation.'
and Part 3
'Subject to subsection (2), a person must not knowingly communicate or publish a record or report of a private conversation or private activity that has been made as a direct or indirect result of the use of a listening device, an optical surveillance device or a tracking device.'
As I was a party to the conversation I am entitled to record it, but am not able to publish the recording.
From my understanding, the only illegal activity that took place was you, Jordan, quoting me a price and then failing to contact me to advise the price had changed before proceeding with my permission.
I gave you the chance at the time to do the right things and take responsibility for your actions, but you decided not to.